About

If you cannot find the answer you are looking for in our Frequently Asked Questions please do not hesitate to send us a email or alternatively contact one of our reception teams.

Closing the centre early?

The centre may close early if centre is quiet at the managers discretion.

How old do you have to be to bounce?

At InflateSpace the minimum age to bounce in our main arena on our general sessions is 4.

Do I need to book in advance?

We recommend customers book online before they arrive to avoid disappointment, as our sessions fill up very quickly, especially during peak times. We do have some walk-in spaces if you wish to book on arrival, however these are limited and there is no guarantee we will have spaces available when you arrive.

When do I arrive?

We suggest arriving 20 minutes before the session starts. This allows for plenty of time to check in (including signing waivers), especially during Peak times.

What happens if I’m late?

If you are late you will lose your booked slot. If we have spaces available you may be allowed to join a later session. This depends on how busy the sessions are and is subject to the discretion of the management.

If I am not bouncing do I have to pay and where will I go?

Customers that are not bouncing do not have to bounce and can enjoy the café and viewing area located upstairs.

Must I sign a waiver?

Yes. Everyone must sign a waiver before entering and bouncing at InflateSpace. If you are under the age of 18 this must be completed by a parent or guardian. Once a waiver is completed it lasts for 12 months. We strongly recommend you complete a waiver before arrival.

Please note this only applied for our general admission and family sessions. If you are attending the centre for a official Inflate Space Birthday party, a paper waiver will be completed on arrival instead.

Can you bounce without a parent or guardian?

Anyone over the age of 16 will be able to bounce without a parent (as long as the waiver has been completed for them by a parent or guardian over the age of 18), however anyone below this age must have a guardian/ parent on the premises.

What should I wear?

All InflateSpace bouncers should wear comfortable clothes such as shorts and tracksuits. No clothing should have sharp points such as belt buckles nor should you bring any sharp objects into the arena (jewellery, key chains etc.). This is for your own health and safety.

InflateSpace Antibacterial Socks must be worn at all times at InflateSpace for hygiene, health and safety reasons. Your InflateSpace Socks come with Antibacterial properties, to help kill bacteria and aid the function of moisture absorption and perspiration. This also helps alleviate the problem of foot odours’. These are included in your admission price.

Please note, we would advise customers not to wear polyester sports tops such as Football tops, Leotards, Sports wear.

What happens if I lose my socks?

InflateSpace Antibacterial Socks must be worn at all times at InflateSpace centers for hygiene, health and safety reasons. Your InflateSpace Socks come with Antibacterial properties, to help kill bacteria and aid the function of moisture absorption and perspiration. This also helps alleviate the problem of foot odours. These are included in your admission price, however If you have lost a pair, another pair will be available at reception for £2.

Do you have parking?

Yes. InflateSpace has shared parking with the rest of Benton Business Park. However at peak times spaces may be limited. We are located directly behind Walkgergate Metro station, so it is also extremely easy to visit us using the Metro system.

Are there any other ways to get to InflateSpace?

Yes. We are located directly behind Walkergate metro train station and there are also several bus routes nearby.

Do you have lockers?

Lockers are available at InflateSpace. These require £1 to use (but this is returned to you once you are finished using it). Ask our reception team for more details.

Can I bring my own food?

No. Due to InflateSpace’s health and safety rules in catering we do not allow any food or drinks from outside onto the premises (apart from baby food).

What is your off-peak/peak times?

Off Peak times are from Monday to Friday at School Term Times according to the local council. Friday, Saturday, Sunday and any School Holiday times are classed as Peak times.

Do you have wheelchair access?

Yes. We have a lift that provides access to our upstairs café at InflateSpace Newcastle and our upstairs party rooms at InflateSpace Middlesbrough. Please note our cafe is downstairs at Fun Shack Middlesbrough.

Can I bounce if I am pregnant?

No. InflateSpace has a strict policy against pregnant women bouncing in our arena. This is to ensure the safety of the unborn baby and the adult.

Is my booking transferrable / refundable?

All bookings are non-refundable. Bookings can be transferred to a different date if we are given at least 24 hours’ notice.

Party deposits are non-refundable. You can transfer the date of your party if you give us at least 7 days’ notice.

Are there any height or weight restrictions?

There are no height restrictions, however the weight limit for our inflatable theme parks is 21 stones/133kg per person.

Does the inflatable theme park contain latex as I am allergic?

No. The arena is not made with any latex.

Do You Offer Food & Drink?

Yes we do! We have a café that provides a range of drinks, snack and both hot and cold food. Please note last orders for hot meals Monday-Friday during term time is 5:30pm. Please Note our kitchen is closed on Tuesdays during term time.

Can I purchase a gift card for Inflatespace?

Yes! You can purchase these on-site at our reception desk or you can buy them online as an e-voucher. To do this, just click ‘Book Now,’ select any date and the option for vouchers will appear. (Don’t worry about which date you select, our vouchers are valid for one year from date of purchase.)

Do we store lost property?

Lost property is kept on the premises for 3 weeks only.

Do you allow carers to attend for free?

Here at InflateSpace we pride ourselves on providing facilities to people of all abilities. We allow carers to accompany those that need a little extra help, free of charge. We do require some evidence that care is needed (Such as proof of DLA, Carers ID) and for safety reasons all carers must be aged 18 and above. Please note that carers who are attending sessions free of charge, are there to assist those that need it and should not use the activities themselves. If you are booking online, there is no need to book a space for a carer, just book for the person requiring assistance who will be attending the session and bring along the required evidence and you will be allowed to assist during the booked session. If you require any other information about carers, please call our Reception team at the centre you wish to visit.